Call Flow Reference
Every step of the phone call, what the caller hears, and where each option leads. Click a step to expand it. Click a destination to navigate there.
Call Setup
What the caller hears(hover to edit)
1 order found
Hello. Welcome to the Shorts system... We found your order under the name.. {last_name}. For pickup in.. {pickup_location}. If this is correct, press 1. If not, press 2.
app/api/voice/incoming/route.ts:35
No response
We did not get a response. Let's try looking up your order a different way.
app/api/voice/incoming/route.ts:38
Multiple orders found
Hello. Welcome to the Shorts system.. We found more than one order linked to this phone number. Please enter your order number. Followed by the pound key.
app/api/voice/incoming/route.ts:44
No orders found
Hello. Welcome to the Shorts system. Please enter your order number. Followed by the pound key.
app/api/voice/incoming/route.ts:51
Error
We are very sorry. Something went wrong on our end. Please try calling back in a few minutes.
app/api/voice/incoming/route.ts:57